LEIBINGER REMOTE SERVICE
Help with your machine – without travelling as the first step.
A question during operation, an unfamiliar message or a detail that is difficult to describe? We can arrange video support or, where the machine is equipped for it, remote access. Together, we assess what can be resolved remotely and when an on-site visit is needed.
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A smartphone is often enough to show us the situation at your machine. Depending on the issue and by arrangement, a video call via WhatsApp can also help. You do not need smart glasses. A video call shows us what is happening; it does not give us access to the machine control system.
Almost every LEIBINGER machine is equipped with a modem. This alone does not mean that the machine is connected to the internet. The customer must first connect a LAN cable to the machine and establish a connection to us via a gateway. Only then is remote access possible, by arrangement with you.
HANDS-ON HELP
As a guide from our experience, customers can carry out around 80% of maintenance tasks themselves on site. For the remaining tasks, we offer remote assistance: you work at the machine and our team helps you with the next steps.
Many issues can be addressed with our support from a distance, although not every problem can be resolved remotely. An on-site visit by LEIBINGER is rarely needed – typically when an operating error or other unforeseen damage has caused a problem that the customer cannot resolve with our assistance.
Call or email us with the machine type, serial number, symptoms and your local contact details.
We clarify the suitable method, technical requirements, timing and any chargeable support before the session.
A qualified person stays at the machine. We review the available information and agree appropriate next steps.
If remote assistance is insufficient, we discuss further diagnosis, spare parts or an on-site service visit.
BEFORE THE SESSION
The person on site remains responsible for safe work at the machine. Remote support does not replace the operating instructions or work by appropriately qualified personnel. Do not bypass safety devices or start work that cannot be carried out safely.
No. A smartphone is often sufficient. Depending on the situation, we can also support you via a WhatsApp video call by arrangement. No smart glasses are required.
Almost every one of our machines has a modem, but is not automatically online. You must connect a LAN cable to the machine so that a connection can be established via a gateway. We coordinate the connection with you. A separate video call does not provide remote access to the machine.
No, but we can support you remotely with many issues. Customers can carry out around 80% of maintenance tasks themselves on site; our remote assistance helps with the remaining tasks. If the problem still cannot be resolved on site, we arrange a service visit. This is rarely necessary, typically following an operating error or other unforeseen damage.
Monday–Thursday 07:30–16:00; Friday 07:30–14:30, local time in Teningen (CET/CEST). Additional appointments, including outside these hours, can be agreed individually. Please contact us to arrange a session.
No. Contacting us about a machine or requesting service does not subscribe you to a newsletter.
SERVICE & SUPPORT · TENINGEN
Our team will agree the next step with you.
sales@leibinger.eu · +49 (0) 7641 46885-0
Mon–Thu 07:30–16:00 · Fri 07:30–14:30 · Teningen local time (CET/CEST)